How can Migraine Coach be improved?

App crashes every time I use it. Very frustrating.

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    Anonymous shared this idea  ·   ·  Admin →
    completed  ·  AdminWelltodo Support (Support, Welltodo) responded  · 

    We changed the way that information is organized and displayed with our app updates. Because of how Apple handles application view states; some cached information mismatches is causing freezing issues after you updated Migraine Coach.

    To fix this issue:

    1. Make sure you have added a email address to your profile by going into Migraine Coach Settings > Edit Profile.
    2. Delete Migraine Coach from your phone. (All your information is backed up in the cloud)
    3. Reinstall Migraine Coach from the app store
    4. Sign-in to Migraine Coach and grant app permissions.

    That’s it!

    If you have further issues, contact us via the “Send us a message” button located in Migraine Coach Settings > Get Help or send us an email at Support@welltodo.com and we’ll get back to you asap.

    Also, in the future if you have issues. Shoot us a message via the above options and we can provide better support for you.

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      • Anonymous commented  · 

        Did this fix work for anyone?

      • Anonymous commented  · 

        I'm in the same boat as the original commenter. I followed the advice but was unable to log back in. I'm praying that my data is truly saved otherwise I would have lost 5 months worth of data.

        I was having great results with this application until this happened and hope that it can be resolved soon so I can continue to gather information about my migraines.

      • AdminWelltodo Support (Support, Welltodo) commented  · 

        We changed the way that information is organized and displayed with our app updates. Because of how Apple handles application view states; some cached information mismatches is causing freezing issues after you updated Migraine Coach.

        To fix this issue:

        1. Make sure you have added a email address to your profile by going into Migraine Coach Settings > Edit Profile.
        2. Delete Migraine Coach from your phone. (All your information is backed up in the cloud)
        3. Reinstall Migraine Coach from the app store
        4. Sign-in to Migraine Coach and grant app permissions.

        That's it!

        If you have further issues, contact us via the "Send us a message" button located in Migraine Coach Settings > Get Help or send us an email at Support@welltodo.com and we'll get back to you asap.

        Also, in the future if you have issues. Shoot us a message via the above options and we can provide better support for you.

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